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Shipping and Returns

Shipping price is a set fee per order, depending on the region of the country of delivery.

 

Returns and Exchanges

If you purchased your product from the Loewie web shop: If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt for credit, refund or exchange. All defective items may be returned within 1 year of receipt for credit, exchange, refund or replacement. The manufacturer may also replace products directly.

 

Please note:

We cannot accept non-defective exchanges on items that have been opened.

Pleasure objects may not be returned unless they are defective.

Shipping charges will only be refunded in cases where our error caused the return.

Pre-authorisation is required for all returns and exchanges. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

 

If upon receiving your delivery you find that the box has been damaged or opened, or content is missing, please take a photograph of the packaging and write "damaged / opened / missing content when delivered by post" on the receipt. Once you inform us and send us the photograph, we will take up the issue directly with our shipping company and pursue compensation.